2247 Order Technical Support Specialist
Mercedes-Benz U.S. International, Inc.VanceUpdate time: January 14,2020
Job Description

Mercedes-Benz: Building Exceptional Vehicles… and Careers!
The best chapters in Alabama’s automotive success story are yet to come. The Mercedes-Benz automobile of the future will be different; greener, more efficient, safer, and even more fascinating. Only one thing will never change – It will wear a star.
MBUSI is home to the GLE, GLE Coupe, and GLS Sport Utility Vehicles and the   C-Class for the North American market. Our facility is one of the most advanced automotive manufacturing facilities in the world, with over 6 million square feet under one roof. The plant, located in Tuscaloosa County, Alabama, is positioned in an area of natural beauty and abundant natural resources.
MBUSI offers an excellent compensation and benefits package including health and life insurance, 401(k) and retirement, on-site child development and wellness facilities. MBUSI is committed to excellence and actively promotes teamwork, safety, quality, and continuous improvement within its ranks. Our Team Members share a common goal to always be the best premium auto manufacturer in North America.
Mercedes-Benz, U.S. International, Inc. provides equal employment opportunities to all employees and applicants.  Mercedes-Benz U.S. International, Inc. follows all local, state and federal laws in all aspects of business.
 
All qualified candidates are encouraged to apply for any open positions.
 
Purpose of the Position:
Under general supervision, this position receives processes and maintains an overview of the expedited shipment orders (EX33) to the manufacturing plants in Russia and Asia for materials that are shipped incorrectly, damaged, or missing from the initial CKD (Complete Knock Down) kit(s) and/or SKD (Semi Knock Down) kit(s).

 
Essential Functions:  (List all basic responsibilities related to the purpose of the position)
 
Maintains overview of orders and associated claim information from Germany to ensure that each order is documented correctly in the system and its cost can be allocated correctly.
 
Monitors daily incoming expedited shipment orders (EX33) of GL-Class vehicles in a CKD / SKD kit to the manufacturing plants in Russia and Asia.
 
Validates expedited shipments order sheet for completeness, and retrieves pricing information for parts in order to finalize EX33 order sheet.
 
Sends order sheet to the service provider, and monitors processing status. Escalates any delayed orders to respective management.
 
Receives invoicing documents from service provider(s), and sends to the International Production Support (IPB) for further processing. Works with airfreighting company to ensure orders shipped in a timely manner.
 
Support to further stabilize the expedited shipment order process and assist in finding and implementing solutions for potential process weaknesses.
 
Participates in regular meetings to review the order progress and draw conclusions for process improvements.
 
Reports daily order status, and reviews trend in relation to prior month's data.
 
Reviews order classifications, and confirms with classifications with Quality to ensure associated costs are assigned to the correct responsible party.
 

Enters EX33 order related chargebacks into MBUSI chargeback database on a regular basis to ensure Mercedes Benz US International SC/SCSPS can maintain its budget.
Works closely with Quality to support in the claims processing that are associated with an EX 33 order.
 
 
Marginal Functions: (List responsibilities, which are not essential, but may be required)
May perform other duties as required.

 
 
Financial authority and responsibility:
N/A

 

QUALIFICATIONS: Education, Experience and Necessary Skills all must be met in order to qualify for position.
 
Education:  Associate’s degree in Business or a related area or the equivalent combination of education and/or experience.
     
Experience: Five years’ experience in a manufacturing environment with at least two years working in a Logistics-related function.
 
Necessary Skills, Certifications, etc.:  
Analytical and problem solving skills with a willingness to work in a team environment.
Strong time management skills and demonstrates proficiency in MS Office (Word, Excel, PowerPoint) as well as SAP. Willingness to work in an interdisciplinary and international environment.
 
Preferred Skills:

German language skills desired.

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