At AIA, our vision is to help people live healthier, longer, better lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The Opportunity at AIA

As a Technical Specialist, you’ll be a specialist in the Partnership Insurance team and will provide our intermediaries with support in the use of AIA’s external facing systems. These systems such as AIAHub, Sovlink and Xplan will require you to have frequent interaction with system vendors, technology specialists in AIA and other colleagues around Partnership Insurance. This is a great role for someone who builds and leverages strong relationships and can provide clarity and influence to bring solutions that meet business and customer needs.

Key responsibilities:

• Accountable for the vendor relationship management with 3rd party technology vendors, including troubleshooting, data transfer management and system maintenance with site upgrades and testing

• Liaise closely with Practice Development Manager and team to deliver the Xplan Roadmap

• Develop Xplan and supporting technologies to ensure robustness of the AIA FAP, including building reporting capabilities to ensure Risk management

• Second tier support to the Adviser Technical Support Specialist

• Execution of complex projects to quality, cost, schedule and performance expectations

• Lead cross-functional project teams in the identification, assessment, development and validation of improvement opportunities

• Champion system upgrades to enhance AIA leads systems

• Monitor and obtain feedback from AIA staff and intermediaries on the usability and effectiveness of systems and processes

• Work across PI teams to ensure system and process changes are understood and championed

• Performs other responsibilities and duties periodically assigned by supervisor in order to meet reasonable operational and/or other requirements

About you:

• Solid experience with Xplan and other database or administration systems

• Experience of working with adviser businesses

• Consistently demonstrates the ability to act independently, prioritise and influence others on a regular basis

• Excellent negotiation and influencing skills, with the ability to collaborate to find solutions that meet business needs

• Ability to collect, analyse and interpret both qualitative and quantitative data

• Ability to utilise management and planning tools

• A sound understanding of technology and proven skills with applications, system functionality and data

Applications close 20 January 2021.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Healthier, Longer, Better Lives
At AIA, wellbeing is at our core. We understand that healthy employees are happy employees. That’s why we have a culture of care that promotes wellbeing and flexibility, recharge days, flexible work arrangements and an AIA Vitality membership.  
 
We focus on career development, people development and leadership capability, so that you’ll be nurtured and have every opportunity to reach your full potential.
 
We recognise your efforts and hard work because we understand that everyone in our AIA family is important. When people feel valued, they become more productive and satisfied, and we want you to feel inspired every day.
 
We are an equal opportunity employer that embraces and values diversity and inclusion in our workforce.  We believe that for people to be their best selves at work, they must feel they can be themselves.  We celebrate both our differences and similarities including how we dress, and we trust our employees to dress appropriately and comfortably for their day.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.