Eaton’s Vehicle Group has an opening for a:

Customer Quality Engineer 

Location: Bosconero (TO)

 

Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people?

Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work.

The resource will refer directly to the Plant Quality Manager and will join our Vehicle Division in Bosconero Plant.

Essential functions:

 • Provide general Customer Support (process, product, quality)
• Proactively work with customer and plant to anticipate and address problems and issues before they escalate
• Maintain customer relationships by frequently proactively visiting all customer facilities in regional European area.
• Support CRR reviews and work on improving Customer Relationships
• Support Plant requested changes (SREA, PTR, etc..)
• Support New Product Launch (primary support plant)
• Provide Warranty Analysis Feedback and organize collection of warranty parts
• Perform reactive customer complaint support (first 8 hours)
• Initially analyze parts and assess situations pertinent to the resolution of the customer concern
• Support European Vehicle plants during implementation of containment, corrective and preventative activities
• based on customer complaints
• Support non EMEAVG with customer base in EMEA
• Provide weekly reports, providing customer updates, disruptions (Eaton and others), and competitor information.
• Develop and maintain quarterly a customer contact list, name, title, phone numbers, and next level supervisor
• Participate in Fresh Eye Audits (FEA) to improve overall quality in plants and support locations

Qualifications

Are you?

Requirements:

• Master degree in Mechanical Engineering or equivalent
• 1-2 year in Automotive Original Equipment Manufacturer (OEM) or Tier 1
• Previous experience in Manufacturing, Quality or Engineering
• Knowledge of:  IATF 16949, Problem Solving tools and methods, PPAP and APQP
• Highly effective Interpersonal skills

 

Then we want to hear about you!

What Eaton offers:

• Great promotional opportunities  – We encourage internal promotion, whenever possible
• Excellent working environment – safety and ethic are really important for us
• Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully
• Learning & Development  - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

#LI-LP2

Candidate applying to the vacancy will be subject of the background screening.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Quality

Region: Europe, Middle East, Africa
Organization: VEH Vehicle Group

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No