Business Analyst

Amsterdam
 

About SDL
SDL is the intelligent language and content company.  We are the global leader and innovator in language and content management solutions and for over 25 years, SDL has helped companies communicate with confidence and deliver transformative business results by enabling powerful experiences that engage customers across multiple touchpoints, all strengthened by our human expertise and machine learning technology. 
We work with over 4,500 enterprise customers, including 90 of the world’s top 100 brands, to help them to create, translate and deliver content globally, with our unique combination of language services, language technologies and content technologies.
 

SDL Website | SDL Careers - www.sdl.com

About The Role:
Provide a variety of strategy and business consulting services to clients that result in excellent customer satisfaction, retention and ultimately repeat revenue growth. Builds strong credibility with customers by applying deep strategy, business and consulting expertise to client business issues.
The Business Architecture team consists of vertically focused business and technology consultants who can talk to clients about their businesses, identify problems and talk about solutions at a business level. This in turn should lead to increased adoption of SDL technology and building strategic relationships with customers
 

In this role, you will:
* Define value and acceptance criteria
* Define best practices for the Content Supply Chain – sector and situational
* Own the governance of the Content Supply Chain Advisory program, including:
o Exec level monthly KPI reporting
o CSC KPI tracking for PS: PS Revenue, Effort, ROI
o Ensure and own highly professional looking deliverables
o Generate Templates for maximum reuse:
* Findings Reveal
* Process mapping
o Enable maximum reuse of common business challenges and solutions
o Help remove barriers between PS and other departments - enable strong collaboration with Sales, Marketing Solutions, PMO & TAM – ensuring that terminology and collateral is aligned and consistent
o Pro-actively promote the CSC and share findings – ensure that the CSC remains highly visible within the organization
o Work with Portfolio Solutions and Product Management to share CSC feedback pertaining to Customer challenges and solutions.
* Lead business process mapping activities across the BA team for customer engagements and cascade knowledge through the team
* Act as lead for different customers that seek expert service
* Supported by Senior Consultants, translate business and marketing needs into optimal solutions powered by SDL technology
* Own the parts of an implementation that involve Business Processes
* Focus on simplifying complexity and maximizing both efficiency and agility of processes and solutions
* Ensure the adequate level of user-friendliness, flexibility, consistency and re-usability of the SDL implementation
* Develop and maintain an up to date knowledge of SDL / RWS technology and service offerings
* Keep customers informed of latest product updates and best practices that have relevant value added
* Establish a relationship with the key individuals at customers and maintain a detailed understanding of responsibilities and SDL ownership at the customer
* Work closely with partners/third parties, either engaged by the customer or by SDL, to help deliver the desired solution
* Interact with SDL Product Management and Product Development to identify customers’ specific desires and obstacles with respect to our products and services.
* Contribute to SDL business by working closely with:
o SDL sales, pre-sales and account management teams
o SDL Product Management and Product Development to continuously bring the field experience and learnings into our products
o Other colleagues within SDL Professional Services to contribute to our best in class offerings

Skills and Qualifications will include:
* Communication Skills, Common Sense, Presentation Skills, Energy Level, Professionalism
* Strong knowledge of design tools such as MS Visio, Mind Map or similar
* Understanding of SDL solutions and what they offer
* Business and Technical insight
* Business process mapping
* Experience as business analyst / strategist or similar. Must be able to talk to customers about their business and elevate conversations

 

What is Life at SDL? 
Life at SDL embodies everything that makes us who we are—how we engage with each other, how we create positive work environments for employees, how we lead others, how we work with our customers, how we make SDL the type of place we want it to be, and everything else that allows us to Be Our Best.? 
 
The Rallying Cry  
Rallying cries encourage a united attitude and to act in support of Life at SDL and the culture we are shaping. Our rallying cry is to “Be our?Best” and it is fuelled by our values: 
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* Passionate: We love information, language, communication, and connecting humans across the world 
* Proactive: We tackle problems head on, adapt to the latest technologies and embrace new ways of doing business. 
* Authentic: We are confident in our abilities due to years of success, feel good about accomplishments and always stay true to ourselves. 
* Collaborative: We are team players, engaging each other, hands on with the work and in it together with our partners and customers. 
 
We always aim to be our personal best in everything we do and our actions should always enable SDL to Be Its Best.????

Company Information:
About SDL
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In November 2020 SDL PLC was acquired by RWS Holdings PLC.

To all recruitment agencies: SDL PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any SDL PLC employees.  Any unsolicited resume received will be treated as the property of SDL PLC and Terms & Conditions associated with the use of such resume will be considered null and void. 
 
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