Front Desk Agent
First impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Discounted Food & Beverage, Golf and Spa on property
  
  What you will be doing:
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Ensure all guest information is correct and entered into Property Manger correctly
• To contribute towards Front Office goals
• Prepare cash for banking on a daily basis and ensure folios are closed
• To be able to perform a variety of administration tasks including guest correspondence and reporting tasks
• To actively promote the Fairmont Brand through adhering to our mission statement and values
• Other duties as assigned
  
  Your experience and skills include:
• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus
  
  Your team and working environment:
• Working in a small team you will be required to work during the morning, afternoon and evening
• Weekend work is required
• Some occassional over night work will be necessary
• Must be eligible to live and work in the UK 
  
  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  
  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

  Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS