If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a CSR 客服代表in Eaton’s electrical business, based in Shenzhen, China. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to: Handle IU orders timely and accurately into SAP system strengthen communications with IU customers for ETO/CTO quote and pipeline forecast/ tracking, timely shipping plan communications and delivery arrangement. Lead weekly concal with IU for their open orders status review, plant material shortages/ capacity communication, new/old products ramp up/ramp down plan discussion.. Need to do various analysis report on needed basis (eg daily/ weekly /monthly) and drive for IU forecast accuracy / OTD improvement for responsible customers. Liase with plants for production planning, execution, delivery and shipment information flow to IU customers; Work with plant PC/MC for demand FCST, materials planning improvement and play a role as key account leader to support current / future IU business development and growth Support on various IT projects as needed, eg. Demantra, IU Unity SAP go live & EDI set up (rule definition, material harmonization, UAT testing etc) Qualifications Requirement: Bachelor Degree or equivalent in Sales Support, Customer Service, Supply Chain Management / International Trade or related areas 3 + years’ experience in Sales support, Customer Service, Supply Chain / Logistics field Proficient in computer skills esp. for Microsoft Office (Excel, Powerpoint), and good SAP/EDI knowledge preferred, good oral and written English skill Soft skills：Good communication skills. Professional presence with the ability to work across different cultures. Self motivated and adapt to changes quickly and positively Yes! Because you are the one we are looking for, we hope to hear from you now! #LI- RZ1 We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Supply Chain / Logistics Region: Asia Pacific Organization: PQD Power Quality Division APAC Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No