Spa Operation

• Maintain thorough knowledge of products for each treatment/therapy
• Maintain cleanliness and report deficiencies of any spa equipment
• Ensure that equipment & facilities are in peak sanitary condition at all times
• Deliver and collect linen inventory to and from Housekeeping on a scheduled basis
• Ensure that inventory of all spa amenities and toiletries are well stocked at all times
• Prepare products and treatment rooms according to specified guidelines and bookings 
• Direct guests to appointments and attend to their needs in every way possible
• Assist guests with use of facilities such as sauna, steam, whirlpool etc.
• Maintain locker rooms in a tidy manner. Check and clean lockers when needed
• Maintain accurate records as required by hotel and government regulations
• Understand and adhere to departmental emergency procedures and safety practices
• Handle guests’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to Spa Manager
• Assist in the operation of the spa department as required

Other Responsibilities

• Maintain complete knowledge of all hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times