Spa Operation

• Ensure the establishment and execution of all departmental goals
• Assist in the development of the spa's standard operating procedures and policy relating to safety and emergency procedures. Ensure that all team members have a complete understanding of and adherence to the policies
• Meet with group meeting planners to show spa facility and programs. Promote and sell customized spa programs to conference groups as required
• Provide and take responsibility for the professional delivery of all information via emails, telephone and in person to all potential spa guests
• Work with the Marketing and Communications department regarding all aspects of spa promotions. Assist in the implementation of marketing plans and public relations program
• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques
• Monitor scheduling of all services and special programming
• Establish professional business relationships with all vendors
• Review purchase requisitions and forward to Director of Rooms for approval
• Review and approve all invoices before payment

Other Responsibilities

• Maintain complete knowledge of all hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management