IT Supervisor

Responsible for providing assistance to Information Technology Manager on maintaining integrity of all IT related systems and ensuring that all IT related hardware and software at the hotel are functioning properly.

Main Duties:

-    Assist Information Technology Manager on the implementation of Information Technology to the hotel in accordance with corporate Information Technology standards, strategies and priorities.
-    Takes over Information Technology Manager’s duties in his/her absence.
-    Perform and monitor daily critical hotel data backups and routine hardware & software maintenances.    
-    Assist end-user problems for all departments.
-    Assist Information Technology Manager on planning, coordinating and implementing periodical preventive maintenance schedule for all IT related hardware and software. 
-    Ensure the integrity of all IT related systems at the hotel.
-    Perform other duties assigned by Information Technology Manager.
-    Assist Information Technology Manager on ensuring corporate Information Technology standards and best practices are communicated, implemented and measured at the hotel.
-    Ensure guest IT queries are managed to defined standards with minimal risks.
-    Provide IT support to other Accor-FRHI hotels when required.
-    Supervise and monitor all IT related hardware and software installations.
-    Ensure that critical hotel data is secured and in line with stated corporate standards and best practices.
-    Ensure access control is in line with stated corporate standards and best practices.
-    Assist Information Technology Manager on following up and maintaining IT inventory.
-    Ensure and control secure server environment according to corporate Information Technology policy and standards.
-    Ensure that critical hotel data is backed up on daily basis.
-    Assist Technology Manager on following up and controlling hotel systems compliance according to corporate Information Technology standards/policies and PCI information security standard.