GUEST EXPERIENCE MANAGER

We are  in Mövenpick Resort El Quseir - Red Sea - Egypt looking for an experienced and driven Guest Experience Manager to join our team.

• Excellent coaching & communication skills
• Strong analytical & organizational skills.
• Ability to work under pressure and handle multiple action plans simultaneously.
• Being a natural problem-solver

What is in it for you:

• Experience living and working in a most unique and beautiful Red Sea location and resort.
• Be part of a team of driven hospitality professionals always looking for improvement.
• Be comfortable in our management accommodation provided on-site for full time status.
• Enjoy your access to our Lifestyle Program activities.
• Duty meals & beverages in our guest’s restaurant.
• Competitive salary & benefits.
• Opportunity to develop your talent and grow within Mövenpick Resort El Quseir and over 5,000 properties with Accor.
• One yearly flight ticket to and from your country of origin.

What you will be doing:

• You will monitor guest satisfaction, audit adherence to protocols, procedures and the implementation of brand standards. You will formulate strategies and tactics to constantly optimize the guest experience.
• You will work closely with the hotel’s Executive Board and departmental heads to reach business targets.

Your experience and skills include:

• 2 Years’ experience in a guest-facing management role in a 5-star hotel environment
• Native proficiency in German is a must.
• Full proficiency in English is a must. (Arabic and/or Russian is a plus).
• Presentation skills and public speaking.
• Ability to work in semi-remote areas
• Prior experience with Quality Management Systems is a plus.

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

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  Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS