Outlet Supervisor

As an Outlet Supervisor, you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served. Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. In addition, to handle daily operation during manager absent including team member relations, and encourage problem solving by team members through proper training and empowerment.

 

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
 

What you will be doing:

Ensures guests are well looked after, from their arrival through to their departure
Enquires whether guests are satisfied throughout the meal and services
Offers attentive service to guests, adapting to any constraints
Is attentive to the comments of customers and ensures the follow-up
Conveys the image of the hotel
Directs and coordinates all activities and provides assistance to the staff in the outlet assigned, to ensure all established service standards and procedures of ibis & adagio city centar  Hotel are implemented consistently, leading to guest satisfaction, staff satisfaction and profit for the Hotel.
 

Your experience and skills include:

Service focused personality is essential and a passion for everything food and beverage
Previous experience in a similar leadership role is an asset
Strong interpersonal and problem solving abilities and the ability to lead by example
Strong leadership and communication skills.
Diploma in or degree in hospitality – food & beverage, professional hospitality degree or hospitality management will be an advantage.
Good working knowledge of MS Excel, Word, & PowerPoint
 
Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

 

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS