Make your mark in our exciting world at Siemens. We are a collection of over 372,000 minds building the future, one day at a time. Together, we create technologies that take society further. We’re looking for people with the skills and vision to build a better tomorrow. Join our Smart Infrastructure Division within the MAS IT Service Management Team as an Incident and Problem Manager and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow. In line with Siemens ‘new normal’ we are flexible on where this person lives, what matters to us is having the next incredible mind within our team. It’s incredibly important that our people enjoy working here and therefore we take great pride in having a friendly, helpful and engaging culture. We also appreciate that development and training is important to many and that’s why we have a supportive environment which invests in our employee’s development, whether that’s Chartership, training or mentoring. Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. Change the future with us. • Review and gap analysis of all current processes and policies within the functional area to identify areas requiring focus and improvement. • Driving the continuous improvement of the delivery of service through incident and problem management activities • Creation and management of reporting on functional area including volume of incidents and problems and the resolution of major incidents. • Any liaison or management of third parties as required • Mediating between conflicting requirements and opinions to find the appropriate approach We don’t need superheroes, just super minds • Educated to Degree level or have equivalent experience • Relationship building, management and influencing skills • Ability to drive excellent performance in areas of responsibility • Comfortable challenging and driving the focus and delivery of senior managers • Management of multiple competing areas of priority and good prioritisation capabilities • Ability to challenge the status quo, identify and deliver continuous improvements • Excellent communication skills, both written and oral – and presentation and facilitation skills We’ve got quite a lot to offer. How about you? Our compensation package includes a competitive salary, holiday allowance, pension and other additional benefits. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you. Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. See our flexibility culture here. We have partnered with VERCIDA, the UK's largest diversity and inclusion focused careers site where all our vacancies are in an accessible format. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please let us know via our FAQ section. Organization: Smart Infrastructure Company: Siemens plc Experience Level: not defined Job Type: Full-time