PRIMARY FUNCTION: Assist customers telephonically on a daily basis, support the sales reps, complete quotations and order processing. Complete necessary duties to provide excellent customer service. ESSENTIAL FUNCTIONS: Continuous training to keep up to date with products in all business units that is Power Quality , Power Distribution ,Industrial Controls and Protection , Safety and Standard Medium Voltage Understand the route to market for each business unit and apply this when quoting and offering advice to customers Understand the process for order processing for each business unit and apply it Load orders within the requested time frame meticulously Liaise with the required departments to ensure orders are processed, procured and invoiced based on customer requirements Proactive engagement with procurement to provide information on customers’ orders Weekly updates to customers on their outstanding orders Liaising with sales reps to ensure customer satisfaction is achieved Ensure dates on orders are updated and accurate at all times Ability to work in a diverse environment and complete tasks timeously Ability to provide technical assistance to customers and Customer Service team Qualifications SPECIALIZED KNOWLEDGE Grade 12 as a Minimum requirement Technical knowledge on electrical components Knowledge on Incoterms and export processes is an advantage Basic to intermediate knowledge in Excel DIMENSIONS: Meticulous order capturing, ability to offer technical advice, cost saving initiatives, proactive drive to achieve results and customer satisfaction. ADDITIONAL INFORMATION: At least 5 years Customer Service experience Excellent telephone and email etiquette Computer Literate Ability to work under pressure Ability to work in a team and individually with minimal supervision Excellent command of the English language What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: Africa Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No