Eaton's Electrical Sector, Critical Power & Digital Infrastructure (CPDI) division is currently seeking a Customer Support Representative to join our team. This position is based in Raleigh, NC. Position Overview: The Customer Support Representative – Parts Order Management provides internal and external post-sales support of spare parts, warranty replacements, and repair of units. This position will manage parts orders to include order entry, backlog management, and leverage all available resources to meet customer expectations while creating a positive customer experience. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this function you will: Provides general parts order management to include; order entry, promised date compliance, backlog management, coordination of material shipments, on time delivery, order expediting, and status/tracking of orders. Collaborates with internal departments to drive order issue resolution and customer satisfaction. Support Sales and the Distribution Channel to manage challenges affecting customer orders. Manages order backlog to ensure forecast accuracy for the business unit. Meet call management goals through maximum availability in the phone queue. Provide exceptional customer service by adding value to each call. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Eaton also considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com Qualifications Required (Basic) Qualifications: Bachelor's Degree from an accredited institution. Minimum of 1 years of experience in customer support, supply chain, or business experience. Must be legally authorized to work in the United States without company sponsorship. Relocation is not offered for this position. Only candidates within a 50 mile radius of Raleigh, NC will be considered. Preferred qualifications: Proficient with computer and software tools – including advanced Excel capabilities, advanced database knowledge (SAP, Oracle Service, OBIEE) and other PQD related software programs. Previous experience in call center, and/or customer interfacing order management work environment. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. At Eaton, we know that good benefit plans are important to employees and their families. In addition to a competitive base salary, Eaton provides various Health and Welfare benefits as well as Retirement benefits. Click here for more detail: Eaton Benefits at a Glance. #LI-CM1 We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Sales Region: North America – US/Puerto Rico Organization: CPDI CPS Critical Power Solutions Division Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No