Position Overview This role is a hybrid between order management and customer service and part of a cross functional team. The primary focus will be to support any order inquiries from Sales and Customers, and to initiate and own those requests until closure. Inquiries would include, but are not limited to, change orders, expedites, providing status updates on deliveries and tracking information. This position is closely working with Sales and Logistics and serves as a Liaison between both teams. Additional tasks would be monitoring and processing customer invoices, supporting the order entry department with processing customer PO’s and serve as a back up to the Inside Sales team during high incoming phone inquiries. Responsibilities Point of contact for all order related inquiries for Sales and Customers Initiate and coordinate any order change requests from Sales and Customer with the Logistics department and make the necessary changes in the system to reflect those changes Manage and oversee any expedite requests and work with the Logistics department to execute those tasks Fulfill any requests from Sales and Customers regarding copies of invoices, tracking information, order acknowledgement etc. Work closely with customers to resolve any incorrect or incomplete orders that resulted in a hold status by the Order entry or Logistics department Initiate Debit or credit requests to resolve discrepancies with the billing process Oversee and process the invoicing of orders via selected customer portals Required Knowledge/Skills, Education, and Experience 8+ years of experience as a customer service representative or order entry Associates degree in business, supply chain management or another related field or equivalent in work experience Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons. Preferred Knowledge/Skills, Education, and Experience SAP Knowledge SieSales or equivalent CRM tool experience #LI-VM1 Organization: Digital Industries Company: Siemens Industry, Inc. Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.