Job Title:

As the Reservations Manager, you will display strong customer service, organizational, and administrative skills to ensure guest satisfaction and contribute to the success of the hotel. 

What is in it for you:

• Employee Discount Travel Program
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop your talent and grow with the Company
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

 

What you will be doing:

• Manage Reservations Department (scheduling, approving payroll, holidays, trainings, etc.)
• Ensure the accuracy of commissions – processed weekly
• Select, train, and evaluate the performance of reservation team members
• Maintaining all pertinent systems and ensuring the reservations are being entered appropriately across all channels
• Manage FIT Reservations and Group Blocks
• Handle all guest interactions professionally and appropriately
• Effectively communicate with other hotel departments, regional, and corporate teams
• Be a champion of Sofitel Values and adhere to the highest standards of professionalism
• Be a role model of world class luxury in personal appearance and behavior 
• Ensure all calls are answered promptly within 3 rings using the specified greeting for the hotel
• Survey, review, and analyze competition, market trends, customer needs, and comments in order to be proactive and adapt with business intelligence
• Daily Pickup Report Creation
• STR Data Entry
• Miscellaneous Reporting/Tasks

 

Key Expectations:

 

• Lead Reservations Team (Reservations Coordinator and Reservations Agents)
• Responsible for all reservations/inquiries/requests via phone and email
• Work as a team alongside Front Office, Sales, and Accounting to provide exceptional service to our guests
• Quickly learn and understand the CRS and PMS systems (Opera, TARS)
• Must be able to multitask in a high-volume environment
• Ability to organize, delegate, and complete tasks quickly and efficiently is required

 

Talents Required:

• Exceptional Organizational Skills
• Self-motivated, Hard-working
• Quick learner, Strives to Keep Learning
• Goals and Results Oriented
• Can Quickly Resolve Problems
• Competitive
• Luxury Minded, Sophisticated
• Professional
• Ethical, Honest, Trustworthy
• Cares for Others; Team Members and Guests
• Contagious Enthusiasm and Positive Attitude
• Confident yet Humble, Self-Aware
• Natural Intuition, Anticipates Needs
• Strategic, Sees the Big Picture
• Decisive, Clear, Concise, Effective Communicator
• Patient, Flexible, Adaptable

 

Your experience and skills include:

• Must be fluent in English (speaking/reading/writing), proficiency in French a plus!
• At least two years prior luxury hotel experience with a minimum of one-year experience in Reservations.
• Working knowledge of the following: Property Management Systems (preferably Opera or TARS), Central Reservation Systems, Microsoft applications including Outlook, Excel, and Word.
• Candidate must be positive, motivated, kind, team player, well organized, efficient and informative
• Quick learner
• Punctual, enthusiastic, and detail oriented, thorough
• Be able to work effectively in a collaborative office environment
• Strong organizational skills
• Able to work as a contributing member of a team as well as independently
• This position is Not Remote. 
• The hotel is unable to assist candidates in obtaining work authorization documents. 
• Visa Requirements: Must be legally eligible to work in the United States.
• Candidates will be required to show proof of being vaccinated against COVID-19 upon commencing employment per New York City Guidelines.

 

Your team and working environment:

Ideally, situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York’s 398 spacious guest rooms and suites provide a haven in the midst of the hustle and bustle of the city.  With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/