Duty Manager
AccorJakarta rayaUpdate time: January 28,2022
Job Description
Job Description
Work Experience
Benefits
- Greets the VIP guests of the hotel. As directed by the Asst. Front office Manager, Performs special services for VIP Guest’s.
- Assists in VIP’s arrival departure in absence of guest relation officers.
- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
- Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Front Office Team or the guests.
- Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
- Assists in handling room lock problems.
- Prepares and checks for VIP’s arrival and escorts guests to rooms.
- Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
- Operates the front office computer system in order to assist front office attendants.
- Checks group department, fit and ensure switchboard makes appropriate wake up calls.
- Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
- Assists all team members during they are busy.
- Answers guests inquires, handles complaints and attend to the needs of the guests.
- Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
- Approves the working schedule for the front office attendants and submits them to front office manager.
Work Experience
- Strong leadership, interpersonal and negotiation skills
- Excellent communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
- Minimum 3 years of relevant experience in hospitality industry
- Understanding Opera system will be advanvantages.
Benefits
- Be a part of Global Community of Hospital Industry
- Opportunity to joint Accor Development Programs
- Optimal Employee experience and healthy working atmosphere
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