Security Supervisor
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.   Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.   These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

As a member of our leadership team, you will be responsible for creating the optimal employee experience for our colleagues to ensure they feel: valued, free, and engaged in their team. It will be your responsibility to not only lead others, but also yourself and the business.

What is in it for you:Employee Discount Travel Program

• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop your talent and grow within the Company and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing to Create the Essential Toronto Experience:

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Supervision of Security Control Center and Security Agents.
• Assist in overseeing the safety and security training of all colleagues.
• Assist in managing the security department’s day to day operations. 
• Ensure Emergency Response Coordination.
• Dispatch and Control Center Alarm Monitoring.
• Ensure access the hotel’s various access points are controlled and if required staffed 
• Ensure loss prevention protocols are being utilized consistently and routinely
• Ensure the systems the security team rely on are functioning and maintained: CCTV, door alarms, panic buttons, etc…
• Maintain Lost and Found procedures and integrity 
• Review and ensure completion of Daily Security Report 
• Ensure BEO’s and related security requirements are completed and invoices are tracked and paid
• Assist with VIP movements when required
• Contract Security and Toronto Police ordering and coordination.
• Ensure score and synergy tickets are accurately completed
• Audit daily security patrols and deficiencies
• Knowledgeable in the use of all security equipment, i.e. radios, cameras, printers, computers and electronic lock system
• Convention/Hospitality awareness and security preparation.
• Assign resources as need for large events/parties/Galas/Conventions. Prepare and plan in advance for all major events.
• Correcting and reporting of fire hazards, health and safety hazards
• Knowledge and application Municipal, Provincial, and Federal statues with attention to the Trespass to Property Act.
• Other duties as assigned by the Director of Security & Emergency Management 

Your experience and skills include:

• Service focused personality is essential
• Valid First Aid and C.P.R. certificates
• Valid Ontario Security License 
• Five years’ experience in security and safety of property and people, preferably in a hotel 
• Excellent organization skills, written and oral communication skills
• Self-motivated individual who has strong leadership qualities
• Computer knowledge of Word, Excel, and Powerpoint
• Available to work overnight shifts, weekends and holidays
• Law and Security Diploma or Law Enforcement Certification or comparable working experience

Your team and working environment:

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.

Visa Requirements: Must already be legally permitted to work in Canada.

In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the  Hotel has implemented a Covid-19 Vaccination Policy. 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS