Concierge Agent

Hotel Overview:  

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta will feature 380 spacious guestrooms and 108 Fairmont branded suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a1,200 square meter ballroom.

What is in it for you :

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Summary of Responsibilities:

Reporting to the Chief Concierge, responsibilities and essential job functions include but are not limited to the following:   

• Greet and interact with guests in a friendly, courteous manner
• Provide assistance for any guest requests and inquiries, including but not limited to confirming airline tickets, restaurant reservations, city tour, transportation arrangement, and other arrangement requested by the guest
• Provide information about hotel, its surroundings, and the city
• Ensure efficient and prompt handling and delivery of all messages, mails, and parcels within the hotel
• Use a Heartist^® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong
• Adjust service to suit guests’ requests and personalize according to their needs

Qualifications:

• Proficient in English & Bahasa; third language is an asset
• 1 year previous experience as a Hotel Concierge in a luxury hotel desirable
• Excellent knowledge of surrounding area an asset
• Strong working knowledge of Microsoft Outlook, Microsoft Office and other operating system

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.