Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

 

Raffles Europejski Warsaw, a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers the new chapter of luxury in its extraordinary history that spans over 160 years.

The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.

It also acts as a showcase for the best modern Polish art, with Hotel Europejski Art Collection.

 

We offer excellent career development and growth opportunities for our Colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.

 

Currently, we are looking for

Duty Manager

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

• To consistently provide thoughtful, caring, and sincere service
• To oversee the smooth operation of the reception and be the key contact for any guest issues or hotel emergencies
• To assist guests regarding hotel facilities in an informative and helpful way
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations
• Ensure guests receive prompt attention and personal recognition throughout the hotel
• Respond to guest needs and resolve related problems
• Inspect the front of house and back of house regularly for cleanliness and orderliness
• Assist Guest Relations in greeting, rooming, and sending off guests
• Monitor appropriate standards of conduct, uniform, hygiene, and appearance of staff
• Provide input for Front Office meetings and conduct daily briefings
• Check billing instructions and monitor guest credit
• Fully conversant with all hotel emergency procedures
• Take full responsibility for Front Office staff in absence of the FOM
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures, and service standards
• To follow all safety policies
• Shift work required
• Other duties as assigned

 

The ideal candidate should have the following qualities, skills, and competencies:

• Previous leadership experience required
• Previous PMS experience required
• Computer literate in Microsoft Window applications an asset
• University/College degree in a related discipline is an asset
• Must possess a professional presentation
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Frequent standing, walking, and sitting throughout shift

 

About Accorhotels

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS