About RWS:
RWS is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.
Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.
Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.
Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).
For further information, please visit: www.rws.com

 RWS Division:

RWS Language Services division: recognized as the world’s largest Language Service Provider – helps customers to create, translate, and deliver content across 250+ languages. Our global team of linguists, project managers, subject matter experts and localization professionals work closely with customers to ensure their communications and multilingual content is compelling, accurate and consistent.

Responsibilities:

• Foster a positive (internal and external) client relationship, based on thought leadership with a goal of obtaining the highest levels of satisfaction and responsiveness
• Building, coaching and developing large team working across the globe in 24X7 model. Knowing that your success is your team’s success, you spend time focused on team leadership.
• Understanding of financial management including providing customer level financial health assessments and improvement plans if necessary
• Ensuring operational stability within your team, meeting core KPI and quality expectations
• Ensure excellent communication flows with multiple stakeholders
• Active participation in Quarterly Business Reviews and other critical meetings with all key customers
• Data Analytics, reporting and meeting management
• Identification of process advancements and technology opportunities
• Solution centric, Resolution of all client and project issues
• Ensure effective escalation processes are established and used by all team members

Requirements:

• Management degree or equivalent work experience. 
• 5 years + experience in hands-on project management
• 3 years + experience managing and coaching teams
• Good to have knowledge of all aspects of localization process including software engineering, DTP, graphics, translation, testing, internationalization, multimedia and extensive knowledge of translation and workflow tools and process
• Must be able to set tone for levels of client satisfaction and responsiveness, and able to foster same culture within those reporting to you
• Ability to bring industry trends, thought leadership, and innovative solutions to solve client asks
• Manage non-project related initiatives from inception to execution, to assess and articulate needs, liaising with technology and operations resources within RWS to influence, track against milestones, etc.
• Advanced written and verbal communication and presentation skills
• Good mentoring and people management skills
• Analytical and structured problem solving abilities
• Flexibility and the ability to travel

Operations Manager

 

Responsibilities:

• Foster a positive (internal and external) client relationship, based on thought leadership with a goal of obtaining the highest levels of satisfaction and responsiveness
• Building, coaching and developing large team working across the globe in 24X7 model. Knowing that your success is your team’s success, you spend time focused on team leadership.
• Understanding of financial management including providing customer level financial health assessments and improvement plans if necessary
• Ensuring operational stability within your team, meeting core KPI and quality expectations
• Ensure excellent communication flows with multiple stakeholders
• Active participation in Quarterly Business Reviews and other critical meetings with all key customers
• Data Analytics, reporting and meeting management
• Identification of process advancements and technology opportunities
• Solution centric, Resolution of all client and project issues
• Ensure effective escalation processes are established and used by all team members

Requirements:

• Management degree or equivalent work experience. 
• 5 years + experience in hands-on project management
• 3 years + experience managing and coaching teams
• Good to have knowledge of all aspects of localization process including software engineering, DTP, graphics, translation, testing, internationalization, multimedia and extensive knowledge of translation and workflow tools and process
• Must be able to set tone for levels of client satisfaction and responsiveness, and able to foster same culture within those reporting to you
• Ability to bring industry trends, thought leadership, and innovative solutions to solve client asks
• Manage non-project related initiatives from inception to execution, to assess and articulate needs, liaising with technology and operations resources within RWS to influence, track against milestones, etc.
• Advanced written and verbal communication and presentation skills
• Good mentoring and people management skills
• Analytical and structured problem solving abilities
• Flexibility and the ability to travel

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch  
 
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.