Responsibilities and Means

• Analyzes training needs in the hotel and prioritizes such needs for Executive Committee review.
• Review training policies, procedures and practices and recommends improvement to management.
• Assists department heads in the selection and training of department trainers.

Administrative Responsibilities

• Develops annual hotel training plans and prepares quarterly reports to management
• Develops and maintains hotel’s training library.
• Develops hotel training budget.
• Develops training manuals and courses.
• Maintains employee, supervisory and management record of training.  

Technical Responsibilities

• Conducts an orientation to new employees
• Conducts first-line supervisory training in basic management skills.
• Conducts guest courtesy training.
• Oversees on the job training of new employees.
• Oversees retraining of employees.
• Monitors present and future trends, practices and systems in the training field and makes recommendations relating thereto.

Human Responsibilities

• Counsels employees as needed in areas such as career planning, training and development, employee relations etc.
• Implements and monitors an effective employee relations and motivation programs in the hotel.
• Develops and implements programs to ensure employee security and safety.
• Disseminates information affecting employer-employee relation.
• Coordinates and executes employees’ social, athletic and recreational activities.

Relations

• Reports to the Director of Talent & Culture
• Supervises the performance of secretary of Personnel and Training Department.
• Interacts with individuals outside the hotel including, but not limited to training association members, training, and personnel staff from competitor hotels and other members of the local community.
• Coordinates functions and activities with other department heads and department trainers.