Job Title

Under the guidance and supervision of the Restaurant Manager, and within the limits of the established OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual services and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the Outlet fully satisfied and with the wish to return back.

What you will be doing:

• Is responsible to organize his bar in terms of place, cleanliness, sanitation, hygiene, safety and grooming.
• Is responsible of the condition of the Bar equipment all the time.
• Is responsible for all behind the Bar happenings.
• Coordinates with the Supervisor and Restaurant Manager to plan and conduct skills training constantly to make sure that the Bar rules, regulations are followed at all times.
• Attends the communication meetings of her/his Outlet.
• Personally supervises the end of day
• Closing of the service area and makes sure that all equipment are in appropriate place and nothing is left around, which can be hazardous.
• At the end of the shift or the day, she/he has to communicate all information that the next shift or the supervisor has to know for a well running of the operations
• Provides with the minimum bar stock and never exceeds the maximum stock.
• Daily inventories and internal transfers are being prepared as per standards and submit for approval.
• Proper grooming at all times
• To attend training classes as per schedule
• Shows fullest cooperation and respect within the team and other departments
• Must have strong F&B and menu knowledge in order to describe the dishes and advice our guests accordingly through actively studying the menus and taking part in trainings and monthly quizzes
• To have a strong understanding of all allergens and dietary requirements and follow the SOP for guest allergies strictly
• Have full knowledge of the bar operation, including but not exclusive to Cocktails, Wines Spirits and Non-alcoholic Beverages ensuring a high-quality standard of production following the recipes
• Support fellow colleagues within the Outlet where and when required in order to ensure a seamless experience for our guests and colleagues alike be it in the Restaurant or Hostess desk while ensuring that your duties are completed to the highest level and standard
• Must follow all processes and SOP’s strictly and efficiently as instructed by the Outlet Leaders Address all guests by name to create a personalized service and adhere to the Raffles Service Culture and Outlet standards
• Recognize and acknowledge all our regular and VIP guests and their preferences
• Update Outlet Leaders on guest’s preferences obtained during the first in order for them to be updated (in Opera for In House guests) and share the information with team members
• Conduct regular quality checks to ensure guests satisfaction levels, thereafter handling feedback in a correct and professional manner and reporting any issues directly to the Outlet Leaders
• Follow the process of escalation by immediately reporting any complaints, incidents, guest issues or any other challenges to the Outlet Leaders

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
• Discounted Food & Beverage, Golf and Spa on property

Your experience and skills include:

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

• Diploma or its equivalent
• 1 year of relevant experience
• Team player
• Ability to communicate effectively with all levels of team members
• Has lots of initiative, assertiveness and is innovative

Your team and working environment:

• We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by our authentic warmth and essence of generosity 

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 

https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS