Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
Responsible for implementing and maintaining the effectiveness of the Quality System. Responsible for increasing utilization/cartridge usage/Menu expansion;
Retention rate:
 ensure instrument analytical turnaround time (uptime/repair/maintenance);
 conduct customer business review on periodic basis;
 manage customer relationship and thoroughly plan; prepare and follow up customer visits;
 identify customer training requirements;
 coach customers and share knowledge;
 identify and resolve customer pain points
 replenish and control inventory;
 build image and brand in eyes of customer;
 sell or reinforce Abbott’s total solution value offering;
Revenue:
 menu expansion;
 service sales;
 product promotion;
 value creation;
 order management;

 contract management;
 identify/open door for opportunity to expand offering into other departments;
 customer consumables management;
 new assay launch and applications;
Value Creation and Expansion:
 price management;
 service sales;
 free of charge control; and menu expansion;
 lifecycle management of product;
 service cost management;
 CPR management;
 volume management/utilization;
Build promoters:
 NPS responsibility;
 management of inter-client relationships;
 develop Key Opinion Leaders;
Analytical Turn Around Time:
 assay availability and performance;
 instrument installation & commissioning;
 first line level service/fixes;
 TSB’s-hardware & software upgrades;
 proactive monitoring and communication via Abbott Link when available;
 escalation & support and customer inventory;
Systems & Tool Management:
 maintain customer contact forms on monthly basis;
 available sales tool for effective sales delivery;
 CMS Next tickets when available; and a force use and maintenance.