Assistant Front Office Manager
Inspiring and engaging. As the Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Front Office Operations whilst supporting the Front Office Manager.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
• Shuttle to and from St. Andrews
• Meals on duty
• 50% off F&B 
• Discounted B&B stays
• Discounted Spa treatments
• Access to gym and pool area

What you will be doing:

• Lead and manage aspects of the Front Office department and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• Ensure the department CES goals are met
• Prepare weekly rotas
• Actively recruit new colleagues in conjunction with the Front Office Manager
• Train and coach colleagues to the desired level
• Ensure all Fairmont Standards are adhered to
• Lead the ALL enrolment programme
• Other duties as assigned by the Front Office Manager

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

Your team and working environment:

• Leading and wokring as part of a team in a fast paced environment
• Candidates must be eligible to live and work in the UK

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS