Siemens Healthineers is a world market leader in the medical laboratory/ diagnostic systems industry. These systems help to prevent, detect and monitor disease. An exciting opportunity has arisen for a talented individual to join the Siemens Healthineers in the capacity of Customer Service Engineer (First Level Support). The successful applicant will be based in Kiev, Ukraine. This role is to provide Service and Applications Support for all Siemens Healthineers Atellica Solutions systems with opportunities to extend into other disciplines if needed. The function of the Customer Service Engineer is to provide best-in-class technical support to our customers using phone, email and onsite Service and Application support activities for IVD products, including pre-installation, installation, system implementation and post-installation support as requested. Customer Service Engineer will be responsible to resolving instrument problems, as well as helping up skilling customer’s on corrective and preventive measures. Key Responsibilities Include Provide customer troubleshooting, technical and operational assistance, training, direction and leadership as required in the country. Lead and monitor instrument installations for new products Primarily responsible for customer satisfaction for product lines responsibility, demonstrating proactive attitude and actions to optimize their performance and perception (e.g. proactive checking of high "cost instruments" and developing specific action plans). Develop and maintain relationships with all customers and opinion leaders Assist in the distribution of service information for product lines within the region and support knowledge sharing to improve the product knowledge of the customers. Lead regular technical teleconferences and participate in conference calls as well as Technical Exchange/ Focus meetings Timely implementation of applications modifications/ retrofits for product lines responsibility within the country This role requires a flexible approach to working hours. The nature of our customer’s business means that there is a requirement to address complaints through to an end. In addition, the role will require travel in the field all over Ukraine as necessary What are my responsibilities? Work with customers to support Siemens Healthineers In-Vitro Diagnostics products Provide Service and Applications Support for products such as Atellica Solutions systems Further product responsibilities may be provided through development if the opportunities arise You will provide direct service and application support activities for the mentioned products, including pre-installation, installation, system implementation, post-installation support, training and monitoring for new products Provide customer with pre-clarification, troubleshooting, technical and operational assistance. Provide leadership and direction as required in the country from hotline, email or onsite support Primarily responsible for customer satisfaction for responsible product lines, demonstrating proactive attitude and actions to optimize their performance and perception (e.g. proactive checking of high "cost instruments" and developing specific action plans). Develop and maintain relationships with all customers and opinion leaders Assist in the distribution of service information for responsible product lines within the country and propose knowledge sharing and improving the product knowledge of customers Lead regular country technical teleconferences and meetings The timely implementation of applications modifications/ retrofits for product lines responsibility within the country Experience in Business Management is a plus What do I need to qualify for the job? University degree in Engineering, Medical Technology or Biomedical science Excellent understanding of Healthcare Diagnostics and its products and customers Good presentation and explanation skills, adult teaching experience is advantageous Communicative and team-related behavior as well as initiative and customer focus Minimum 3 years in experience with healthcare/ diagnostics products including experience in a Hospital or Laboratory environment Flexible approach to working hours. The nature of our customer’s business means that there is a requirement to address complaints through to an end Ability and willingness to travel locally and internationally as required Proficiency in written and spoken English What else do you need to know? With 47,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness. Organization: Siemens Healthineers Company: Siemens Healthcare Limited Liability Company Experience Level: Mid-level Professional Job Type: Full-time