We are looking for a guest service superstar with a talent for training others to step into the Front Office Team Leader role.

As our next Front Office supervisor reporting directly to the Front Office Manager, you will:

•   Assist in leading the Front Office Team to deliver an incomparable service experience

•   Handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift

•   Always uphold a positive, can-do energy pertaining to guest and workplace challenges

•   Provide a structured and consistent onboarding and training experience for Front Office team members

•   Ensure the Front Office team provides prompt and efficient service whilst also maximizing occupancy levels and up-selling the property

What we are looking for:

•   A person who is looking to take that next step towards a managerial position

•   A driven problem solver with a creative approach to delivering the ultimate 5-star guest experience

•   The ability to multi-task, work well under pressure, and think on your feet to resolve issues & guest complaints is essential

•   Someone with have Office Management experience in a similar role is ideal

•   A positive, enthusiastic attitude and the ability to work a flexible 7-day roster