Events Manager

 

At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Events Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients. 

Summary of Responsibilities:

•    Consistently offer professional, friendly and engaging service 
•    Confirm all event related information with clients 
•    Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business 
•    Prospect calls and sales calls with potential clients
•    Assist with incoming Catering event leads, CVENT, confirming space availability and quoting rates for meeting space as well as preparing contracts
•    Organize convention bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual 
•    Create floor plans for each event to ensure banquets and clients are in agreement prior to set up 
•    Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame 
•    Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated 
•    Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments 
•    Conduct site visits and client entertainment when needed.
•    Follow departmental policies and procedures 
•    Follow all safety policies 
•    Other duties as assigned

Qualifications:

 •    Previous leadership experience within a similar role required
•    Previous Catering or Events experience preferred
•    Computer literate in Microsoft Window applications required 
•    University/College degree in a related discipline preferred
•    Excellent communication skills, both written and verbal required
•    Strong interpersonal and problem solving abilities
•    Highly responsible & reliable
•    Customer Service focused
•    Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: You must provide proof of eligibility to work in the United States.

Vaccination Policy: To keep our employees and the general public safe from the threat of COVID-19 and the rise of variants in the community, the Claremont Club & Spa has implemented a COVID-19 Vaccination Policy.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Claremont Club & Spa is an Equal Opportunity Employer. EOE/M/F/D/V