Director, Rooms

Responsible for the leadership and management of all functions of the Rooms Division areas and Loss Prevention, in accordance with hotel standards.  Directs, implements and maintains a service and management philosophy which serves as a guide to the division.

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

 

What you will be doing:

• Consistently offers professional, engaging and friendly service
• Demonstrate a commitment to Leadership, Guest Service excellence and our Brand Promise
• Provide coaching and mentoring to Leaders and employees, and create an environment that allows the team to exceed guest expectations
• Responsible for the smooth and efficient operation of the Front Office, Housekeeping, Fairmont Gold, and Loss Prevention
• Establish and monitor effective goals and measurements for the Division
• Engage in recruitment, selection, training, mentoring and development of leaders and employees
• Ensures brand (including Loyalty & LQA) and service standards are in place, maintained, audited, improved upon and celebrated
• Review industry trends for new and innovative product and service opportunities
• Ensures that guest and employee concerns are resolved satisfactory in a professional and timely manner
• Customer Service Champion – lead all Rooms Division departments to monitor, engage, support and embrace Voice of the Guest & Social Media Guest Satisfaction daily, monthly & yearly results, and rankings to ensure there is a consistent focus of continued improvement    
• Active participant and leader for all Rooms and public area Capital & Renovation projects
• Active and continued focus to ensure revenue and inventory management practices are in place so as to maximize revenues and cost control
• Utilize labor management tools and execute on labor strategy
• Responsible for Crisis management and Business Continuity Plans for the Division, and be an active member of the hotel crisis management team
• Development of annual & monthly Operational & Capital Budgets & Forecasts; expenses, staffing levels and productivity
• Involved in the development and execution of the Hotel Strategic Plan
• Effective and timely interaction with all Hotel departments including participation and representation in hotel wide meetings /committees as required
• Maintain excellent relationships with business partners, and the community
• Other duties as assigned

 

 

Your experience and skills include:

• Minimum of 5 years Rooms Management experience in luxury hotel required
• Previous experience in a senior leadership role an asset
• University/College degree in a related discipline preferred
• Proven ability to effectively lead, motivate, coach and develop your team
• Proficiency in Opera Property Management System a strong asset
• Computer literate in Microsoft Office applications required
• Proficiency in preparing and reading financial reporting required
• Strong interpersonal and problem solving abilities
• Service-focus personality and passion for hospitality
• Proven ability to build and maintain good relationships with all stakeholders 
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Physical aspects of the position include but are not limited to:

• Exert physical effort throughout the shift
• Standing for extended periods of time
• Walking, pushing, pulling, lifting up to 25 pounds
• Bending, reaching, and kneeling
• Occasional use of stairs and ramps

 

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

 

Your team and working environment:

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

 

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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