We are looking for a passionate guest service master who is…

• Self-motivated, outgoing and a fun individual, ready to join a young lifestyle team
• Can maintain and exceed targets defined by the management
• Is able to work in dynamic environment, meet deadlines and achieve daily targets, whilst offering a very high level of guest service

Front Office Manager duties and responsibilities:

• Lead and manage aspects of the Front Office department and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• Ensure the department goals are met
• Prepare monthly schedule
• Actively recruit new colleagues
• Train and coach colleagues to the desired level
• Ensure all MGallery Standards are adhered to
• Lead the ALL enrollment program
• Leading and working as part of a team in a fast paced environment

What you should bring with you 

• The ideal candidate should have a successful record of accomplishments in lead front office team and an ability to develop strategy to constantly increase guest satisfaction
• Service focused personality is essential and previous leadership experience required
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

Work has to be fun 

• Challenging mission & career opportunities in a dynamic & international environment 
• Attractive remuneration system and department head bonus scheme
• Private medical insurance, fitness membership, parking place for bike or car, employee benefit card offering discounted rates in Accor worldwide

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

The Bridge Wroclaw MGallery Hotel Collection – Wrocław’s best 5-star hotel. Located in the very heart of the historic Ostrów Tumski, this magnificent property offers its guests a unique experience that combines the area’s rich heritage with the present. The Bridge is a unique, stylish and elegant lifestyle hotel with stunning interiors and world-class service.