JOB DESCRIPTION

• Responsible for system maintenance and improvement of the quality of guestroom experience through support provided to the guests and internal teams
• Provides a Helpdesk facility providing a user support function that covers all hotel/operation application products. In this function the position evaluates whether this can be supported internally or by outsourced support.

• The management of end user IT Support to adhere to the following:

• Logging of support calls and respective corrective action
• Ensure prompt follow-up of support calls from end-users
• Coordinate & follow-up of support issues with suppliers
• End User Training

WORK EXPERIENCE

• Graduate of any Computer related course. CCNA Certified, Microsoft Professional certified is a plus.

• Atleast 3-4 years experience in Hotel IT environment
• Working knowledge on Simphony POS, Opera PMS and S&C

 

BENEFITS

• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Develop your talent through learning programs by Academy Accor.
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.