WHAT YOU WILL BE DOING:

Manage and supervise all tasks of front office department to ensure guests receive prompt, cordial attention and personal recognition

Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue

Monitor Front Office, and particularly Guest Relations personnel, to ensure priority guests, repeat guests and other VIPs receive special attention and recognition

YOUR EXPERIENCE AND SKILLS INCLUDE:

Minimum 5 years’ relevant experience with at least 3 years at a management level.

Experience in an internationally branded premium or luxury hotel a distinct advantage.

Strong Guest Experience orientation. 

High-degree computer knowledge: OPERA PMS a strong advantage.

Solid interpersonal skills; able to ascertain and effectively address guest/employee needs

Ability to ensure security and confidentiality of guest and hotel information

Ability to work with constant interruptions with a high degree of professionalism

Ability to prioritize and organize work assignments; delegate work

Ability to lead the team to high performance

Excellent communication skills

Time management and organization

Professional proficiency in English.

WHAT IS IN IT FOR YOU:

Joining Accor, the world leading hospitality group. 

Joining Mövenpick, one of Accor’s acclaimed premium brands with more than 100 properties worldwide and 50 planned by 2025.  

Employee benefit card: discounted rates in Accor hotels worldwide.

Develop your talent: learning programs by Academy Accor.

Opportunity to grow within your property and across the world!

Ability to contribute to local community and make a difference through our ESG activities, like Planet 21.