Customer Service Representative
EATONJiangsu shengUpdate time: March 2,2022
Job Description
If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Customer Service Representative in Eaton’s Corporate sector, based in Suzhou, China. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to: Daily upload customer invoice to customer’s portal. Generate weekly and monthly contract backlog report to SVC and sales. Daily generate customer tax invoices in SAP. Daily filling the Order acknowledgement in shared folder. Preparing necessary documentation as per customer request. Coordinating with sales team, warehouse, logistics and other related functions to meet customer request on orders. Support Operation team to raise the request of supplier new creation/update and change. Fill in the request forms online, collect the supporting documents and get appropriate approval from SCM. Daily maintain material master, PIR and Source list in SAP. Prepare open PO list at month end, analyze the aging for open PO. Daily complete GR/Shipment in SAP per 3rd party warehouse’s statement. Conduct monthly stock reconciliation with 3rd party warehouse. Fulfil regular reports as per management request. Other responsibilities leader assigned. Qualifications Bachelor’s Degree in Business Administration/ Logistics/ Economy 1 year above experience in customer service or SCM related function Frequent user of SAP (MM Model) Finance knowledge would be a plus Fluent oral and written English Good communication liability Ability to handle multiple tasks within targeted time Strong sense of responsibility and good team worker Yes! Because you are the one we are looking for, we hope to hear from you now! #LI-SZ1 What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Supply Chain / Logistics Region: Asia Pacific Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No

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