About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

About this Role?

Performs a range of administrative and coordination functions support the Project Management team in delivering projects efficiently and effectively that results in excellent customer satisfaction, retention and revenue growth. Through tasks and projects, further develops project management skills, customer relationship skills and product/solution knowledge.

Responsibilities

 Operational Excellence – Supports Project Managers by performing a variety of tasks to help achieve project goals (e.g., executes project related processes and workflow, supports account management.) Ensures project documentation is maintained, timely invoicing, and accurate filing/archiving of project materials. May compile small quotes and proposals and/or deliver small projects under the direction of a senior Project Manager.

 Delivers Quality, Value, Results – Ensures assigned tasks are carried out in an accurate and timely fashion. Works with team members to identify areas for improvement (e.g., monitors customer feedback, root cause analysis) and makes suggestions. Provides management and project team with regular updates and status of assigned tasks. Attends project meetings and customer calls to understand customer needs, project scope, project plan and activities.

 Functional Excellence – Proactively identifies opportunities to improve accuracy and timeliness. Applies basic project management concepts, customer relationship skills, best practices and SDL processes. Learns from others on-the-job.

 Relationship Building – Builds strong relationships with team members by communicating effectively, proactively identifying/addressing issues and demonstrating a commitment to customer service. Builds relationships with clients by understanding their business needs and working diligently to deliver on project commitments.

Career Classification

Factors Able to apply basic theories, concepts, principles and methodologies to developmental assignments. Assignments given typically have developmental qualities.

Job Complexity

 Applies company policies and procedures

 Utilises professional concepts and theoretical knowledge acquired through specialised training, education or previous experience

 Works on problems of limited scope  Follows standard practices and procedures in analysing situation or data from which answers can be readily obtained Job Profile

 Builds stable work relationships internally

 Provides information, analysis and recommendations in support of team efforts

 Complexity of business and/or technical issues and degree of independent decision making and actions progresses steadily over time to Intermediate career level knowledge and job complexity requirements Supervision

 Occasionally receives detailed instructions on assignments

Critical Skills & Competencies

Core Project Management

Competencies Customer  Focus Demonstrates concern and takes action for meeting and exceeding their customer’s expectations and requirements.

Ownership & Accountability Accepts full personal responsibility for the quality and timeliness of work.

Collaboration Works collaboratively and uses a positive approach to achieve goals. In addition to building on the competencies of a Project Trainee (where applicable), an Associate Project Co-Ordinator should demonstrate the following:

Process Orientation Follows processes, placing a priority on how things are done.

Attention to Quality & Detail Diligently completes responsibilities, producing high quality results.

Managing Work Completes work efficiently by effectively managing time and resources.

Verbal Communication Effectively expresses ideas verbally in individual and group situations.

Relationship Agility Relationship builders who are very self-aware, can inspire others, and can easily build relationships and interact with a wide variety of diverse people in a variety of situations.

Values Diversity Embraces and leverages the variety of differences in cultures, people and environments.

Learning Agility Critical thinkers who learn and adapt to the acquisition of new knowledge with ease.

Positive Impact Demonstrates a positive and supportive outlook when interacting with others and performing his/her work.

Microsoft Office Excel: good working knowledge of Excel

Productivity Tools Production Workflow: file preparation, analysis and reintegration of assets within automated online workflows. 

Localisation Knowledge Management of basic translation processes including terminology maintenance, translation memory management and Language Sign-off (LSO). Management of the localization of straight forward file types (e.g. Word, XML, XML).

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 
 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

 

“RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.”