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Assistant Front Office Manager
AccorJakarta rayaUpdate time: March 9,2022
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Job Description
Job Description
  • Assists Front Office Manager to direct, lead and co-ordinates overall activities of the Front Office. 
  • Maximizes room and related revenues with the existing salable rooms using the Yield Management technique. 
  • Assists Front Office Manager for the entire operation, staffing and equipment of the Front Office. 
  • Assists to delegate to and supervises all Managerial staff within the Department and assist them in preparing work schedules.
  • Confirms to and enforce policies and procedures & rules and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service. 
  • Conducts regular operational meetings to review, monitor, adjust and upgrade the performance of the Front Office as a whole, explaining new directions and policies and procedures at the same time. 
  • Assists to prepare the annual capital and operating budgets for the Department and ensure departmental expenditure is kept within budget by presenting the P & L for the Department on a monthly basis. 
  • Handles and resolves all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients and guests of the Hotel. 
  • Through close supervision recommend improvements and changes to the operation of the Front Office, especially concerning creating better service standards, increasing revenue and reducing costs. 


Work Experience
  • Previous experience in similar position and hospitality industry
  • Ability to enabling the team and create healthy work atmosphere
  • Sparkling personality, positive attitude and good communication skills
  • Ability to apply strategic thinking and business awareness


Benefits
  • Optimal employee experience and healthy working atmosphere
  • Be a part of a Global community of Hospitality industry
  • Talent development opportunities
  • Corporate Social Responsibility activities


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