Novotel Miami Brickell is a modern and elegant hotel that provides guest with excellent convenience, Miami-style comfort and breathtaking views out to Biscayne Bay. The Hotel consists of 275 rooms that spread throughout the 12 floors and 5,000 sq ft of meeting and conference space, located steps to the fashionable Brickell district. From our front door, our valued guests discover convenient access to the very best of Downtown Miami, from the area's top businesses, outstanding shopping, an eclectic dining and nightlife scene, world-class art, and more. Novotel Miami Brickell is the perfect choice for savvy travelers.

 

Position:   Front of the House Manager

Department:  Front Office

Purpose:     To oversee all areas of operation relating to the guest experience for Front Desk, PBX,  Bell/Door. Manages the front of the house activities. To coordinate and assist  all front lobby service areas including: Bell Staff and Door Staff. To oversee all systems and controls aspects of the Front Office. To manage the lobby store, inventories, cleanliness and sales. To manage, schedule, train the guest Service Agents & Night Auditors. To oversee the development of all Front Office Hoteliers.

Reports to: Director of Operations

Essential Functions:

• Maintain standards of guest services and a consistent guest experience as documented by Guest Index, Trip Advisor, and AAA ratings, and according to Novotel’s standards.
• To ensure that the Front Desk and PBX departments operate at peak efficiency to give a maximum utilization of guestroom availability in attaining high occupancies and with minimum overbooking.  To ensure the accuracy of the Front Desk, PBX records with direct and open lines of communications to other departments within the hotel.
• Through proper Front Office rooms merchandising procedures, to ensure management of the rate structure, via Reservations and Front Office salesmanship, and meet or exceed average rate goals of the hotel as well as total rooms revenue.
• To ensure all Front Office systems and controls procedures comply with corporate policy and procedures, as evidenced by "Goal" Audits, and minimum levels of bad checks and bad debts.
• To ensure all Front Office payroll costs and other expenses are properly monitored and controlled in accordance with hotel budget.
• To maintain open and clear communication with all internal departments.
• To ensure accurate occupancy forecasting.
• In conjunction with night audit staff, ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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