Spa Receptionist

This position encompasses three roles – spa desk, telephone appointment booking and spa host. This person will be working in all three positions in a rotating manner. Handle all Guests in a professional, courteous manner and serve as the facility's first impression to Guests and members. The spa receptionist is responsible for the overall operation of the reception area, telephones and hosting and will provide efficient and courteous service to Guests/Members at all times.

Main Duties :

• Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance.
• Greet members and Guests in a friendly and efficient manner.
• Escort Guest as required.
• Knowledgeable about all aspects of treatments and the facility and upsell the services
• Knowledgeable in spa therapies and retail products to maintain service and efficiency.
• Provide information and literature about facility in person and via telephone.
• Control entry into all areas of facility by restricting all unauthorised individuals.
• Collect moneys or other suitable payment from clients for all services rendered.
• Operate point of sale system.
• Treatment bookings/scheduling.
• Clerical duties.
• Give tours of spa, as required.
• Ensure smooth operation of reception and guest changing areas.
• Respond to inquiries by phone and in person, providing complete details of all spa aspects.
• Handle special assignments.
• Co-ordinate sales packets, when needed.
• Maintain office files/records.
• Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage, guest relations, retail sales, spa services (massage, loofah, facial, etc.).
• Assist in the operation of all spa departments:
• Maintain inventory of supplies for the administration of the reception.
• Maintain accurate records as required by provincial regulations Attend weekly/monthly Reception departmental communication meetings.
• Ensure the facility is in peak condition at all times (operations and cleanliness).
• Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa's first priority.
• Carry out any other duties and responsibilities as assigned

Your team and working environment:

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