Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people? As a Customer Service Representative, you will coordinate across functional disciplines to achieve customer satisfaction, manage performance against customer requirements in accordance with contract obligations, terms and conditions and ensure timely and effective customer communications internally and externally to fulfill contract obligations meeting quality and on-time delivery expectations. You will also develop and maintain relationships that foster additional growth opportunities and up-sell products as an extension of the sales force. Your key deliverables: Functioning as primary focal point of contact for assigned customers Supporting off-site contract review and order entry processes to ensure accuracy in the ERP system for traceability Orderbook management of customer assets through complete repairs cycle Managing customer contractual demands and scheduling/prioritising repairs through Workshop Operations Ensuring that customer’s supplier web-based purchasing system requirements are being fulfilled Providing continuous feedback to the customer on order status providing proactive communication with the customer in anticipation of customers’ needs Promptly acting on AOG (Aircraft on Ground) scenarios to fully support customer requirements Pursuing new business opportunities with both new and existing customer base Ensuring customer schedule adherence and on time delivery to end users Coordinating the internal activities of all departments involved in achieving customer commitments Supporting and negotiating contract pricing, delivery, administrative requirements and conditions Managing Customer Metrics and complaints Working with various plant functions to create customer presentations, owning the creation of said presentations (including recovery plans), and representing the company at customer review meetings (potentially off-site at customer locations) Representing Eaton at Trade Shows as required. Fundamental understanding of regulatory processes around Aerospace and Export Controls Qualifications Do you have? We are looking for a candidate with excellent customer service skills for this role Ideally we are looking for someone with some account management experience The successful candidate for the role will be focused on supplying our clients with an excellent customer service experience Proven experience interfacing with external and internal customers We are looking for a candidate who is happy to present to clients and internal teams Excellent powerpoint skills are required the ideal candidate will be comfortable dealing with complaints and claims issues Ideally we are looking for a candidate from a technical industry however that is not essential Attention to detail, accuracy, time management skills, ability to learn and apply new concepts Then we want to hear about you! What Eaton offers: Contract in fast growing global company Challenging projects in dynamic collaborative team Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully Candidate applying to the vacancy will be subject of the background screening. What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: AER FMC Fuel Motion Control Systems Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 10 % of the Time