Assistant Chief Steward
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions?

Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 
These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

As a member of our leadership team, you will be responsible for creating the optimal employee experience for our colleagues to ensure they feel: valued, free, and engaged in their team. It will be your responsibility to not only lead others, but also yourself and the business.

As an Emerging Leader, you will lead yourself through: positive orientation, self-development, self-management and problem solving. You will lead others through: leading by example, engaging with the teams, developing others and communicating effectively. You will lead the business through being guest-focused and aware of the business and identifying areas of improvement.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What is in it for you:

 

• Employee Assistance Program (EAP)
• Extended Healthcare Plan Coverage
• Opportunity to develop your talent and grow within the Company and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• All Heartists Travel Program for stays at properties world-wide

What you will be doing:

• Lead, mentor and train the Stewarding team.
• Position will report to the Chief Steward with any problems, concerns, suggestions and/or comments. He/she will assist the Chief Steward with hiring duties as well as scheduling of stewards.
• Ensure the highest quality of cleanliness and organization in all food service areas and service equipment
• Schedule staff to ensures that all F&B areas are maintained in accordance with the sanitation standards
• Work closely with the outlet leaders to maintain adequate levels of china, silver, and glass par stock levels
• Responsible for the completion and accuracy of payroll.
• Organize special functions and sets up function lists and dining room counts for stewards
• Ensure a continuous flow of clean wares to all F&B outlets, including production areas to meet the demands of the business
• Banquet needs are to be prepared and take necessary action to ensure continuous operation
• Ensure all garbage is removed from the various work areas on a continuous basis to comply with existing health and fire codes
• Schedule yourself according to business demands including day and evening shifts
• Meet daily with the Banquet Chef to update operational function
• Delegate workload appropriately throughout department as it occurs or as directed by Chief Steward
• Report any damaged or not working equipment to maintenance or proper contractor and follows up
• Ensure a safe working environment in accordance with the legislation and the STOP program
• Understands the hotel recycling program policies and procedures and actively participates and encourages all staff to follow through

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required
• 2 year supervisory experience, stewarding a strong asset and 5 years hotel experience
• Must be results oriented, very organized, highly motivated and able to work under pressure
• Must be committed to and have a full understanding of the health and safety practices in the workplace, must be certified in WHMIS
• Must be able to manage and understand financials
• Thorough mechanical/equipment maintenance knowledge an asset
• Must have excellent interpersonal, communication and organizational skills
• Knowledge of MS Word, Excel and Email an asset

Your team and working environment:

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.

Note: Must already be legally entitled to work in Canada to be considered for the position.

Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS