Concierge

The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts.  Your ability to anticipate Guests' needs and make informed suggestions will ensure they have a truly memorable stay.  

What is in it for you:

• Opportunity to develop your talent and grow within your property and across the world!
• Wonderful company culture - our colleagues are at the heart of all that we do
• Delicious meals in our staff dining room with daily menu changes and healthy options
• Food& Beverage discount of 50% at ARC, Fairmont Waterfront and our local sister properties
• Transit Subsidy program and complimentary bike storage
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet21
• Full are of pay $25.09/hour

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Assist guests with mail, messages, and any plans or arrangements they require
• Assist with any plans or arrangements the guest intends to make during their stay
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow departmental policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Your experience and skills include:

• Service focused personality is essential; previous customer related experience an asset
• Sophisticated verbal and written communication skills
• A professional presentation
• Computer literate in Microsoft Window applications
• Ability to work cohesively with fellow colleagues as part of a team as well as independently
• Highly responsible and reliable
• Ability to work a variety of shifts including mornings, evenings, late nights, weekends, overtime shifts, split shifts and holidays

Visa Requirements:  Must be legally eligible to work in Canada.  The hotel is unable to assist candidates in obtaining Canadian work authorization.  

Our commitment to Diversity & Inclusion:  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.