Eaton’s Commercial Residential and Distributions Solutions Division (CRDS) is currently seeking a Customer Service Representative to join its Panelboard / Switchboard Satellite Operation in Dallas. The Customer Service Representative position will be located at the Satellite facility in Grapevine, TX. Position Overview: This position is the primary point of contact at the Satellite facility for all external customers, internal customers, and field sales. In this role you will establish and maintain effective customer relations in support of organizational objectives. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this function you will: Coordinate and negotiate with stakeholders to quote prices for projects on all respective product line orders, enclosed breakers, and other miscellaneous products within established price structures / ranges, lead times and exceptions for quotations for all orders for these products. Coordinate operation schedule for respective product lines’ order building / processing within production capacity, engaging with the satellite staff daily to ensure organization goals are realized. Process incoming orders, generate purchase orders as needed, and prepare manufacturing instructions for production floor, including product engineering / configuration changes. Exercise discretion and independent decision making to reschedule or reassign orders, select effective supply vendors, and coordinate inbound shipments including expedite orders and advanced purchase items. Support all respective information systems / programs to maintain streamlined operations Proactively seek ways to improve overall facility performance to promote an environment of continuous improvement and teamwork. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required (Basic) Qualifications: High School Diploma or equivalent (e.g. GED) from an accredited institution Minimum of two (2) years’ experience in a customer service role or manufacturing environment No relocation benefit is being offered for this position. Only candidates that reside within 50-mile radius of the Grapevine, TX facility will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation. Must be able to work in the United States without corporate sponsorship now and within the future Preferred qualifications: Associates or bachelor’s degree from an accredited institution in business administration, supply chain management, engineering Minimum 3-5 years’ experience in a manufacturing environment (sales, supply chain, production, engineering) Minimum 3-5 years’ experience in sales, customer service, or roles involving price negotiation Working knowledge of electricity, electrical diagrams (schematics, powerflow), manufacturing drawings Position Criteria: Knowledge of MS Office Suite (Office, Excel, PowerPoint, Outlook) Strong verbal and written communication skills Strong organizational & time management/prioritization skills Strong interpersonal and customer service skills Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. #LI-OO1 Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: North America – US/Puerto Rico Organization: ES CRDS COMM Commercial Job Level: Entry Level Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No