Primary Responsibilities主要职责 

• Plans and manages sales calls according to Account Management procedures adhering with Accorhotel standards on an annual, monthly, weekly and daily basis.
•  Handles all enquiries and leads from potential clients which involves meeting, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel.
• Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tele-sales or sales calls and participating in hotel sales blitz to develop new business and follows up.
•  Maintains good relations and solicits daily room night production of individual and groups business from the existing and new accounts in order to meet sales targets.
• Organizes VIP's arrivals, welcomes and provides them with assistance during their stay according to the Accorhotel Hotel standards and in order to meet guest satisfaction.
•  Plans, coordinates and supervises with the help of various departments that clients' specific requirements are adhered to ensure their satisfaction.
• Keeps two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities.
• Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in Fidelio.
•  Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken.
•  Reporting sales activity and result in daily or weekly sales meeting.
• Accomplishes a set of administrative duties such as attending meeting, handling correspondence related to designated accounts, writing monthly sales activities report, and other duties related to the job function.                                                                                                             
•  以雅高酒店的标准通过客户管理程序规划和管理年度、月度、每周和每日销售拜访 。
• 处理所有潜在客户的咨询，包括会议、实地考察、娱乐项目、谈判和撰写合同，并参加推广活动和酒店组织的活动。
• 参加由现有的或新的潜在客户的销售活动，通过电话拜访和参加酒店的商业活动并跟进。
• 与现有的客户保持良好的关系并征求所有现有的个人、团队，会议每天晚上需要的房间数，以达到酒店的销售目标。
• 根据雅高酒店集团的标准，组织重要客户的到访，欢送和提供给予他们入住期间的任何帮助，以达到客户的满意。
• 在各部门的协助下计划，协调与监督以确保客户的特殊要求得到帮助，确保客户的满意。
• 保持与客户之前的双向沟通，确保客户及时了解酒店的最新发展情况，并及时了解公司变化、市场事件、市场趋势、客户对于酒店及竞争对手活动的反馈。
• 保持随时更新记录和电话结果，潜在客户、生产率、竞争者资料和房价历史等。
• 制作每天和每周销售报告，并初步确认预订及生意损失，并采取纠正措施。
• 参加每日或每周销售例会并汇报销售成果及提出建议。
• 完成整套的行政职责例如，会议，处理相关的指定账户，每月的销售活动报告，和其他相关职能的其他职责。

 Knowledge and Experience知识和经验    

• Minimum of 4 years Sales management experience，corporate client background is preferred.
• A strong understanding of overall hotel business.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Must have the ability to understand local markets that affect the business of the hotel.
• Strong oral and written communication skills.
• Ability to communicate at all levels.
• Ability to train and develop new team members .
• Computer skills (word processing, spreadsheet, and presentation software).
• Language skills: English and Mandarin Chinese.                                                                                                                                                        
• 至少4年的酒店销售经验，有公司客户背景优先。
• 有很强的星级酒店市场及生意拓展理念。
• 很强的学习能力，分析和解释复杂的活动和/或信息，以提高新的实践和发展的新方法 。
• 必须有能力了解，影响酒店业的当地市场情况 。
• 较强的口头和书面沟通能力 。
• 优秀的与各个阶层的沟通能力。
• 能力的培养和发展团队新成员 。
• 计算机技能（文字处理，电子表格和演示软件） 。
• 语言技能：英语和中文。