Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

WHAT YOU WILL DO:

• Perform customer trouble shooting, follow-up calls, visits, and support to accounts to ensure retention, increase growth, volume, and utilization of eScreen products
• Execute goal and objective strategies as established by the Sr. Director of National Accounts
• Create, coordinate and perform training session(s), for accounts to meet their needs
• Introduce sales and marketing efforts to generate new business and grown existing accounts
• Review and provide data reporting and analysis to the account for their use and to identify changes in business trends that may indicate service opportunities
• Articulate account detail regarding account productivity, which are growing and which are declining and why
• Use customer relationships to promote additional products and services in order to influence account retention and volume growth over prior year
• Maintain 30-50% minimum travel schedule

REQUIRED:

• Bachelor degree or equivalent combination of education and work experience required
• 5-8 years of professional experience required

PREFERRED QUALIFICATIONS:

• Experience in drug testing or Occupational Health-related account management
• Experience with managing customer relations via phone, email and in person on a daily basis
• Knowledge of Abbott eScreen products and software applications a plus
• Skills and experience in extensive interactive client relationships
• Proficient use of: Microsoft Office, including Excel (creating/maintaining spreadsheets), digital conference applications (EX: WebEx, Skype, etc.), CRMs, and similar platforms to track projects and document details
• Able to manage several open issues and continue to work them until closed with resolution; while working on all special projects
• Detail-oriented professional with strong time-management skills and able to work independently and collaboratively