Eaton’s Bussmann division is currently seeking an Customer Service to join our team. This position is based at our Juarez facility. The Customer Service is responsible for expediting in a timely manner along with follow up on the whole manufacturing process, from arrival of raw material to production process all the way to making sure it ships on the promised date. Helping to obtain an appropriate turnaround time for expedites an all-around on time delivery for products. This in turn elevates credibility with our customers.. In this role, you will: Analyzes arriving expedites to determine if product can run and be scheduled or if raw material needs to be expedited. Negotiates and prioritizes with production planner according to the urgency in each matter. Informs purchasing department of any short components affecting the expedite run, follows up with delivery dates and request the way material should ship from supplier depending on the urgency. Maintains and updates visual board to keep proactive actions on raw material ETA’s and with ship dates. Gathers information from service departments (QC, Eng., Prod., etc…) and creates action plans and ship schedules according to the situation in hand. Coordinates with CDC and shipping department so that the material being expedited has the correct shipping method according to the urgency and the orders moved to plant 1208 if need be. Maintains, reports involving expedite trace, OTD, and expedite turn around for strategic accounts. Trains peers on better practices and lessons learned as the situation presents itself. #LI-DS1 Qualifications Required Qualifications: High school completed Dependable and flexible to work overtime Proficient use of computer/telephone Ability to problem solve Fully bilingual English/Spanish Preferred Qualifications: SAP knowledge Manufacturing process knowledge Custormer service background Position Success Criteria: Analytical Decision making ability Ability to work as a team member as well as independently with minimal supervision. Effectively communicates, both written and verbally Strong communication skills Ability to prioritize What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Latin America Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time