Floor Supervisor

Primary Responsibilities主要职责

• Ensuring the guest room standards with regards to cleanliness, maintenance, supply and ambience are consistently maintained at a very high level.
• Inspects all guestrooms for the assigned floors to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required.
• Inspect all vacant and occupied rooms to check standards of cleanliness, missing guest amenities and / or supplies.  Report any problems to the Room Attendants and follow up.
• To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
• Ensure that proper cleaning procedures and steps are taken at all times by Room Attendant.

 

• 确保客房整洁并与酒店标准一致，保养、供需品和环境都保持高品质。
• 对所辖客房区域的每一件客房进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养、更换和整修。
• 检查所有空房以及有人入住的房间，检查清洁的水准及缺少的客用物品。有任何水准缺欠问题都告知客房服务员并跟进。
• 检查所有客房，重要客人的房间以及重要客人的到达，以及常住客人的房间卫生。
• 确保客房服务员无论何时都进行正确的清洁程序和步骤。

 

Knowledge and Experience知识和经验

• Passionate for hotel industry and excellent oral English is needed.

 

• 热爱酒店工作，并有优秀的英文口语能力。