Bell Attendant

 Primary Responsibilities主要职责

• Maintain a friendly, neat and pleasant image to guests.
• Greet all arriving and departing guests with a smile and eye-contact.
• Handle items from in-house guest for non-in-house guest for collecting. Proper documentation must be adhered to.
• Furnish information about the hotel and any special attractions or events of interests.
• Reconfirm, change, cancel or book flight details for guest per request.

 

• 保持友好，整洁的形象给客人留下愉悦的印象
• 问候所有抵店和离店的客人并保持微笑和目光接触
• 处理住店客人给非住店客人的物品，并做相应记录
• 提供酒店的相关信息以及其他特殊的有吸引力的景点或信息
• 根据客人的要求再次确认、改变、取消或预订航班的细节信息

 

Knowledge and Experience知识和经验

• Associate degree or above
• Graduation from Hotel Management,English related professional
• Good knowledge and familiar with all concierge operation
• Good English language skill
• Good knowledge of city and surrounding area

 

• 全日制大专（含）以上学历
• 酒店管理、英语相关专业
• 熟悉前厅情况及运作
• 良好英文水平
• 了解城市周边地区各类相关信息