Responsibilities include:
- Will be required to visit Stuttgart office from time to time for on-site IT activities
- Comfortable in handling and resolving IT issues from level 1 right through to level 3 troubleshooting
- Maintain accurate inventory log of hardware and software assets
- Knowledge of IT system reports/statistics and working procedures
- Critical systems - Backup integrity. (Symantec Backup Exec, Veeam), Anti-Virus. (Sophos)
- Critical systems – Virtual Servers (Hyper-V)
- Design, Configure, manage and maintain IT infrastructure, including network equipment, MS and Hyper-V servers, switches, computer room environment etc.
- Configure, maintain and troubleshoot desktops (Win7/8), servers (2K3/2K8/2k12) and Macs
- Maintain an accurate inventory of all IT Equipment
- Adhere to IT Purchasing procedures ensuring all IT needs at sites are appropriately met in conjunction with the approved IT budget
- Contribute to IT Operations Manual and other relevant documentation
- Communicate effectively with IT management team, escalate issues appropriately
- Ensure IT pages of the Intranet are updated effectively, including System Status Page, Failure Logs, and Change Control
To be considered:
You must have at least 3 years experience in an IT support role with the above technical knowledge.
You must be fully fluent in English.
Skills and Experience:
• Ability to communicate at all levels, Excellent verbal and written communication skills
• Knowledge of PC hardware and peripheral
• PC/Server hardware
• PC/Server maintenance
• Server hardware, good general understanding of network hardware
• Operating System installation and support including Windows 7/8
• Microsoft Server 2003/2008/2012 and Exchange Server administration
• Knowledge of Active Directory, maintenance of user accounts and GPO management
• Preferable experience with Symantec Backup Exec and SEP solutions and/or Veeam
• Good understanding of internet technologies (WWW \ FTP \ EMAIL \ TCP\IP \ VPN)
• Proven track record completing projects to time
• High level of organisational skills and methodical approach essential
• Demonstrable supervision skills would be advantageous
• Good general knowledge of network equipment – cabling/switches/routers/firewalls
• Good understanding of Microsoft core technologies Active Directory/TFS/SQL/Exchange
• Excellent understanding of Virtual Server technologies – (Hyper-V) Major Advantages:
• Knowledge of ISO 9001/27001
• Experience with Visual Studio and TFS Server
• Good documentation skills
• ITIL certification
• MCP/MCSE or part thereof
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