Front Desk Supervisor 

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• To consistently offer professional, friendly and engaging service
• To lead and supervise the Front Office team in all aspects of the department and ensure service standards are followed
• To maximize revenues by upselling and following budget guidelines
• To handle Guest concerns and react quickly, logging and notifying proper areas
• Be fully competent in all reception and cashier duties
• To balance operational and Colleague needs
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned

Qualifications:

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is able to display a "passion for perfection" and work in a dynamic environment. In addition, the candidate should possess:

• Previous experience in a leadership or supervisory role an asset
• Previous PMS experience required
• Computer literate in Microsoft Window applications an asset
• Must be able to type 25 words per minute
• University/College degree in a related discipline is an asset
• Must possess professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times