Siemens Large Drives Business is searching for a Technical Support Specialist to provide in-depth technical support for our Medium Voltage Drives customers and to be a customer advocate to provide best in class service. In this role you will Uses in-depth technical knowledge to process customer questions and to recommend potential Solutions for our Siemens Sinamics Perfect Harmony Medium Voltage drive products. Processes ASSIST Support Requests to achieve team service level targets and helps to set team priorities / balance team workload. Represents the customer during TSR (technical support request) meetings with Field Service, Project Management, Engineering, and other internal groups as the need arises. Conveys technical knowledge via the generation of Frequently Asked Questions (FAQs), Tips & Tricks, Application Notes, etc. and provides Technical Support input on upcoming products. Helps customers related to product capabilities, application knowledge, and troubleshooting techniques. Assists in Field Action Plans by working with the end user to complete the work that is required and also the Siemens Internal Quality Department to help document and record rework. Position requires both scheduled 24x7 rotational on-call support and occasionally unplanned on-site support. Specific Skill Requirements: Direct medium voltage technical support with application / engineering experience Excellent technical skills with proven knowledge of our medium voltage drive products such as Sinamics Perfect Harmony. Experience with SINAMICS Simovert products is a plus. Proven track record to professionally manage customer communication for sophisticated issues and /or sensitive situations. Proven track record to work closely with a variety of roles such as field service, engineering, and product management to effectively prioritize and resolve customer issues in a fast-paced environment. General Requirements: Job Family Responsibilities: Performs sophisticated product support to customers remotely via telephone, e-mail, and fax and documents accordingly. Completes on-site and in-house troubleshooting for complex products and other related products to customers. Performs in active programs to increase customer happiness. Performs in disseminating complex product knowledge. Performs in recommending complex product needs of the customer to product design group. Completes coordination for new product introductions as they relate to product support. Education: BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas. At Siemens, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We utilize lean principles and seek to continually improve our processes and customers’ experience. Why you’ll love working at Siemens Competitive compensation (salary and bonus) based on qualifications Medical, dental, prescription and vision coverage, first day of employment Matching 401(k) (immediate employer match) Competitive paid time off plan, paid holidays, and floating holidays Career development opportunities Education and tuition reimbursement programs available Flexibility to work remote a few days a week Paid parental leave Organization: Portfolio Companies Company: Siemens Industry, Inc. Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.