PRIMARY OBJECTIVE OF POSITION

 

Assists the Executive Housekeeper in obtaining the highest quality of cleanliness in the

hotel, and to provide efficient, prompt, courteous, trouble free and proactive service to

customers; hence maximising guest satisfaction. All work will be in line with

departmental guidelines, the departmental business plan, and Radisson SAS corporate

guidelines and service concepts.

 

 

TASKS, DUTIES AND RESPONSIBILITIES

 

OBTAIN HIGHEST QUALITY OF CLEANLINESS AND SERVICE

 Prepares schedules as requested, and in accordance with forecasted occupancy

 Keeps self updated on available rooms, including maintenance and early/late checkins

and check-outs; communicates information to Room Attendants

 Supervises the daily activities of the housekeeping staff

 Conducts daily and random inspections of the guest rooms, and other

housekeeping areas as requested by the Executive Housekeeper

 Informs Executive Housekeeper about accurate room status

 Helps and checks that Room Attendants maintain furnishing, facilities and equipment

in the cleanest possible condition, and ensures that repair and maintenance is

executed when needed

 Brings all needs for repair to the attention of the Executive Housekeeper

 Purchases approved, cost effective chemicals and other operating supplies as

required

 Attests requisition orders for housekeeping equipment and supplies

 Handles the daily inventory keeping and disbursement for all linen, uniforms,

cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, and

housekeeping related machinery and equipment

 Supervises all rotational and special cleaning programmes

Floor Supervisor 2

 Handles “Lost and Found” on a daily basis

 Checks “in house” or “stay over” rooms

 Fills out maintenance orders as needed

 Checks linen closets and carts for cleanliness and supplies

 Helps the Executive Housekeeper keeping track of uniforms for employees

 Checks, equips and stocks VIP rooms according to instruction

 Knows all housekeeping procedures to be a resource when needed

 Confers closely with the Executive Housekeeper, and takes every opportunity to

become familiar with all aspects of the position in order to fill in where needed

 Is aware of departmental costs; takes action to control labour, amenities and supply

costs

 Keeps Executive Housekeeper aware and updated

 

LAWS, REGULATIONS AND POLICIES

 

 Follows and helps employees to follow all applicable laws with regards to health,

safety, and security of employees and guests

 Assists Executive Housekeeper to achieve highest level of guest satisfaction due to

knowledgeable, capable employees

 

 

HUMAN RESOURCES MANAGEMENT

 

 Strives to reduce sick-leave and turnover within the department

 Informs employees on work related accidents within the department

 Utilises supervisory skills and motivation to maximise employee productivity and

satisfaction

 Works closely with employees to keep service up to standards, gives feed-back,

takes corrective action, and supports positive team work

 Identifies training needs, and informs Executive Housekeeper

 Inspires employees to provide Yes I Can! Service

 Carries out skills training as requested from the Executive Housekeeper, to

consistently maintain the hotel in the cleanest way possible, and to provide reliable

service

 Seeks to supervise employees in the most effective, and honest way possible

 Identifies high potential employees, and informs Executive Housekeeper of them

 Conducts the following Human Resources related tasks, with guidance from the

Executive Housekeeper:

- Performance appraisals

- Coaching

- Counselling

 

EMPLOYEE RELATIONS

 

 Is a good example of open and straight forward communication within department

and with other departments

Floor Supervisor 3

 Attends daily meetings, and keeps absentees informed to ensure optimum

information flow, team work and productivity

 Motivates and challenges employees

 

 

HEALTH AND SAFETY

 

 Ensures that all potential and real hazards are reported and reduced immediately

 Trains employees to protect themselves against chemicals, and be aware of harmful

chemical used in department

 Is proficient with the hotel’s fire, emergency, and bomb procedures

 Supervises employees to work in a safe manner

 Stimulates and encourages a general awareness of health and safety

 Looks for possible and probable hazards and conditions and brings them to the

attention of the Executive Housekeeper

 Helps employees to keep the highest standards of personal hygiene, dress, uniform,

appearance, body language and conduct

 

MISCELLANEOUS

 

 Attends meetings and training requested by the Executive Housekeeper

 Attends to guest needs and requests courteously and efficiently

 Accepts flexible work schedule necessary for uninterrupted service to hotel guests

and the hotel’s stakeholders

 Maintains own working area, materials and company property clean, tidy and in

good shape; reports defective materials and equipment to Executive Housekeeper

 Continuously seeks to endeavour and improve the efficient operation of the

department, and knowledge of own job function

 Is well updated on, and possesses solid knowledge of the following:

- Hotel fire, bomb and emergency procedures

- Hotel health and safety policies and procedures

- Hotel facilities and nearby sights of interest and importance (i.e. hospitals,

stations, tourist sights)

- Hotel standards of operation and departmental procedures

- Current licensing relating to own department

- Corporate clients and clients generating high business volume

- Union agreements